STANDARD FIREWORKS CRACKERS – Customer Care FAQ

🛍️ Products & Price List

Customer: What products do you have?
ONLINE STANDARD CRACKERS  Yes, Sir. We have Standard Fireworks and other reputed fireworks brands available.

Customer: Can I see the latest crackers price list?
ONLINE STANDARD CRACKERS  Yes, Sir. Please view/download the latest price list here:
https://onlinestandardcrackers.com/price-list

🎁 Offers & Quick Shopping

Customer: Do you offer any combo or bulk offers?
ONLINE STANDARD CRACKERS  No, Sir. However, you can easily shop using our Quick Shopping option:
https://onlinestandardcrackers.com/quick-shop

Customer: How can I place an order?
ONLINE STANDARD CRACKERS  Please place your order online through our Quick Shop:
https://onlinestandardcrackers.com/quick-shop

💰 Minimum Order Value

Customer: What is the minimum order value?

STANDARD FIREWORKS CRACKERS:

1. Tamil Nadu: Minimum order value is ₹3,000.
2. Other States: Minimum order value is ₹5,000.

🚚 Delivery Information

Customer: Do you provide home delivery?
ONLINE STANDARD CRACKERS  Yes, Sir. Door delivery is available only in selected locations in Tamil Nadu. Currently, door delivery is available in Coimbatore and Chennai. Delivery may be arranged through Porter, Rapido, or other delivery vendors. Additional door-delivery charges are applicable.

Customer: Which locations do you deliver to?
ONLINE STANDARD CRACKERS  Please check the available transport locations here:
https://onlinestandardcrackers.com/pages/transport

Customer: What are the delivery charges?

Delivery Charge Slab

The applicable shipping charges are based on the total purchase value, as per the following slabs:

Customer: How long will delivery take?
ONLINE STANDARD CRACKERS  After payment confirmation, it usually takes 3–5 working days to reach your nearest transport location.

📦 Order Tracking

Customer: Can I track my order?
ONLINE STANDARD CRACKERS  Yes, Sir. Please log in using your registered email ID as the username and your password. You can then check your order status.

https://onlinestandardcrackers.com/my-orders

💳 Payment Information

Customer: What payment methods do you accept?
ONLINE STANDARD CRACKERS  We accept UPI (GPay) and Bank Transfer. After making the payment, please send the payment screenshot to Customer Care or attach it to your order details.

Customer: Can I pay online?
ONLINE STANDARD CRACKERS  Yes, Sir. Online payment is available through GPay and Bank Transfer.

GPay:
7538813090 / 7538813091

Bank Account Details:
Account Name: JEEVA PAULRAJ
Bank: ICICI Bank
A/C No.: 058001500116
IFSC: ICIC0001549

🔄 Order Cancellation & Changes

Customer: Can I cancel my order?
ONLINE STANDARD CRACKERS  Yes, Sir. Please contact Customer Care for assistance with order cancellation.

Customer: Can I change my order after placing it?
ONLINE STANDARD CRACKERS  Yes, Sir. Please log in using your registered email ID and password and click the Edit button to change the products or quantities. However, changes cannot be made after the invoice has been generated.

⚠️ Damaged or Missing Products

Customer: What should I do if my order is damaged or items are missing?
ONLINE STANDARD CRACKERS  Please raise a complaint with the required details. Once the issue is verified, a refund will be initiated, if applicable.

🧾 GST Invoice

Customer: Can I get a GST bill/invoice?
ONLINE STANDARD CRACKERS  Yes, Sir. The GST invoice will be generated and sent to your registered email ID after payment confirmation.

📦 Bulk / Wholesale Orders

Customer: Do you accept bulk or wholesale orders?
ONLINE STANDARD CRACKERS  Yes, Sir. Please contact our Customer Care team for bulk or wholesale orders.

📞 Customer Support

Customer: How can I contact Customer Support?

STANDARD FIREWORKS CRACKERS:

📱 WhatsApp Customer Care:
+91 7538813022

📱 General & Payment Support:
+91 7538813090
+91 7538813091

Customer: What are your business/working hours?
ONLINE STANDARD CRACKERS  Our customer support is available 24/7. Feel free to contact us anytime.

🏪 Our Branch Locations

Customer: Where is your shop located?

ONLINE STANDARD CRACKERS  We have the following branch locations:

1. Sivakasi Branch
D. No. 5, S.T.R Pyrotech,
554 D, Then Colony,
Sivakasi – 626 124.

2. Coimbatore Branch
Near E.S.I. Hospital,
Neelikonampalayam, Anna Nagar Junction,
Singanallur, Coimbatore – 641 028.

Order, Dispatch & Delivery

CUSTOMER:  Will my order be dispatched?

ONLINE STANDARD CRACKERS   Yes. Orders are dispatched after payment confirmation and verification.

CUSTOMER:  How long does it take to dispatch my order?

ONLINE STANDARD CRACKERS   Usually 3–5 working days to reach the nearest available transport location after payment confirmation.

CUSTOMER:  What happens if my order is delayed?

ONLINE STANDARD CRACKERS   Delays may occur due to transport, weather, holidays, or high order volumes. Please contact Customer Support for updates.

CUSTOMER:  Can I change my delivery address after placing an order?

ONLINE STANDARD CRACKERS   Yes, if the order has not been dispatched. Contact Customer Support immediately.

CUSTOMER:  Can I request a specific dispatch date?

ONLINE STANDARD CRACKERS   Specific dispatch dates cannot be guaranteed and depend on order processing and transport availability.

CUSTOMER:  Will all products in my order be dispatched together?

ONLINE STANDARD CRACKERS  Yes. We generally dispatch the complete order together, subject to product availability and transport requirements.

CUSTOMER:  Is delivery available to all locations?

ONLINE STANDARD CRACKERS   Transport availability is shown during checkout. If unavailable, please contact Customer Support.

CUSTOMER:  What should I do if I receive a damaged package?

ONLINE STANDARD CRACKERS  Contact Customer Support immediately with your order number and clear photos or videos of the package and products.

CUSTOMER:  Can I cancel or modify my order?

ONLINE STANDARD CRACKERS  Cancellation or modification may be possible before dispatch. After dispatch, changes may not be possible.

Product & Safety

CUSTOMER:  Are your crackers genuine Sivakasi products?

ONLINE STANDARD CRACKERS   Yes. Our crackers are sourced from licensed Sivakasi manufacturers and comply with applicable safety standards.

CUSTOMER:  Do you offer bulk or wholesale orders?

ONLINE STANDARD CRACKERS   Yes. We offer bulk and wholesale orders for dealers, events, corporate gifting, and festive celebrations.

CUSTOMER:  Do you sell Green Crackers?

ONLINE STANDARD CRACKERS   Yes. Green Crackers are available where applicable and are designed to reduce environmental impact.

CUSTOMER:  What safety precautions should I follow while using crackers?

ONLINE STANDARD CRACKERS   Use fireworks in open areas, follow product instructions, keep water or sand nearby, maintain a safe distance, and ensure children are supervised by adults. Never relight a failed cracker.

Coupon Codes

CUSTOMER:  What is a coupon code?

ONLINE STANDARD CRACKERS   A coupon code is a promotional code used during checkout to receive an applicable discount or special offer.

CUSTOMER:  Where can I find my coupon code?

ONLINE STANDARD CRACKERS   Coupon codes are automatically generated based on eligible customers' previous purchase history.

CUSTOMER:  Who is eligible for a coupon code?

ONLINE STANDARD CRACKERS   Coupon codes are primarily available to existing customers based on purchase history and current offer conditions.

CUSTOMER:  Why is my coupon code not working?

ONLINE STANDARD CRACKERS   The coupon may be expired, incorrectly entered, already used, or the order may not meet the offer conditions.

CUSTOMER:  Can I use more than one coupon code?

ONLINE STANDARD CRACKERS   No. Normally, only one coupon code can be used per order.

CUSTOMER:  Can I combine a coupon code with other discounts?

ONLINE STANDARD CRACKERS   Generally, no. Coupon codes cannot be combined with other discounts unless specifically permitted.

CUSTOMER:  Can I use an expired coupon code?

ONLINE STANDARD CRACKERS   No. Expired coupon codes cannot be redeemed.

CUSTOMER:  What happens if I cancel my order after using a coupon code?
ONLINE STANDARD CRACKERS   The coupon will be handled according to the applicable cancellation and refund policy. Used coupons may not be reissued.

CUSTOMER:  Is there a minimum order value for using a coupon code?
ONLINE STANDARD CRACKERS   Yes. The applicable minimum order value is automatically determined by the system.

CUSTOMER:  What should I do if my coupon code is not working?
ONLINE STANDARD CRACKERS   Contact Customer Support with your coupon code and order details for assistance.

Discount Slabs

CUSTOMER:  What is a discount slab?
ONLINE STANDARD CRACKERS   A discount slab provides different discount percentages based on the eligible purchase value.

CUSTOMER:  How does the discount slab work?
ONLINE STANDARD CRACKERS   Higher eligible order values may qualify for higher discounts.

CUSTOMER:  Does the discount slab remain the same throughout the year?
ONLINE STANDARD CRACKERS   No. Discount slabs may change based on seasonal promotions, purchase value, and offer periods.

CUSTOMER:  Is the discount slab applied automatically?
ONLINE STANDARD CRACKERS   Yes. Eligible discounts are automatically calculated during checkout.

CUSTOMER:  Can I combine a discount slab with a coupon code?
ONLINE STANDARD CRACKERS   Generally, no. They cannot be combined unless specifically permitted.

CUSTOMER:  Can I use a coupon code with wholesale pricing?
ONLINE STANDARD CRACKERS   No. Wholesale-priced orders are generally not eligible for additional coupon discounts unless otherwise specified.

CUSTOMER:  Is there a minimum purchase value for discount slabs?
ONLINE STANDARD CRACKERS   Yes. The minimum value depends on the applicable discount slab and current promotion.

CUSTOMER:  Will my discount increase if I add more products?
ONLINE STANDARD CRACKERS   Yes. Reaching the next eligible slab may increase your discount automatically.

CUSTOMER:  Are discount slabs available for bulk orders?
ONLINE STANDARD CRACKERS   Bulk orders may qualify depending on the order value. Contact Customer Support for details.

CUSTOMER:  Where can I check the current discount slab?
ONLINE STANDARD CRACKERS   Check the STANDARD FIREWORKS Crackers website or contact Customer Support for the latest discount details.

CUSTOMER:  Can the discount slab change?
ONLINE STANDARD CRACKERS   Yes. Discount slabs may be modified, updated, or withdrawn without prior notice.

CUSTOMER:  What should I do if my discount is not applied correctly?
ONLINE STANDARD CRACKERS   Contact Customer Support before completing your order so we can verify the applicable discount.

Festival Offers

CUSTOMER:  Do you offer festive discounts?
ONLINE STANDARD CRACKERS   Yes. We offer seasonal discounts, coupon codes, combo deals, and special promotions during festive occasions.

CUSTOMER:  Where can I find the latest festival offers?
ONLINE STANDARD CRACKERS   Check the STANDARD FIREWORKS Crackers website regularly for the latest offers and promotions.

CUSTOMER:  Can festival offers be combined with coupon codes?
ONLINE STANDARD CRACKERS   Generally, no. They can only be combined when specifically allowed in the offer terms.

CUSTOMER:  How can I stay informed about upcoming offers?
ONLINE STANDARD CRACKERS   Follow our website and social media channels for updates on new offers, discounts, and festive promotions.